Khelaghore's Terms & Conditions — Complete User Guide

General Terms & Applicability

These Terms and Conditions apply to all services, platforms, mobile applications, and websites operated by Khelaghore. By accessing the website or creating an account, you automatically agree to these terms. If you do not agree with any part of these terms, please refrain from using Khelaghore.

Khelaghore reserves the right to update these Terms & Conditions at any time. Users will be notified of any changes via email or through the site. Continued use of the site following any changes constitutes your acceptance of the updated terms.

Account Registration & Eligibility

To open an account with Khelaghore, the following conditions must be met:

• You must be at least 18 years of age.
• You are not a resident of any country or region where online gaming is strictly prohibited.
• All information provided at the time of registration must be truthful, accurate, and complete.
• No other account exists under the same person's name.
• You are opening this account for yourself and not on behalf of any third party.

KYC Verification

Khelaghore may request KYC (Know Your Customer) verification at any time for security purposes. This may require submitting a national ID, passport, or other government-issued documents. Withdrawals may be held until verification is complete.

Deposit & Withdrawal Policy

Khelaghore currently supports deposits and withdrawals via Mobile Pay, Nagad, Rocket, and bank transfer. All transactions are processed in Bangladeshi Taka (BDT).

For Deposits

• Minimum deposit: ৳500
• Deposits are generally credited to your account instantly.
• No additional charges on deposits.
• Only your own payment methods may be used.

For Withdrawals

• Minimum withdrawal: ৳1,000
• Withdrawals are typically processed within 5–30 minutes.
• Withdrawals must be processed using the same payment method that was used for the original deposit.
• Large withdrawals may be held until KYC verification is complete.
• Wagering requirements must be met before bonus funds can be withdrawn.

Bonus & Promotion Terms

Khelaghore regularly offers a variety of bonuses and promotions — welcome bonuses, deposit bonuses, cashback, free spins, and more. Each bonus has its own terms, which are detailed on the respective offer page.

General Bonus Terms

• Bonus funds cannot be withdrawn directly.
• Welcome bonuses are generally subject to a wagering requirement of 10x to 30x.
• The same bonus cannot be claimed more than once.
• Bonuses are typically valid for 7–30 days. Any unused bonus will be forfeited once the validity period expires.
• Khelaghore reserves the right to cancel or modify any bonus at any time.
• If bonus abuse is detected, the account will be closed.

Betting Rules

The following rules apply equally to all users when placing bets on Khelaghore.

General Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled (except where the cashout feature applies).
• If a match is cancelled or abandoned, the bet will be declared void and the stake will be refunded.
• Khelaghore reserves the right to void any bet placed at incorrect odds.
• Maximum win limits are set individually for each market.
• In live betting, bets may be rejected due to internet latency.

Cashout Rules

The cash-out feature may not be available for all matches or at all times. The value displayed at the time of cash-out is final. Once a cash-out is completed, no further claims can be made on the original bet.

Prohibited Activities

The following activities are strictly prohibited on the khelaghore platform and may result in account termination as well as legal action:

• Placing bets using bots or automated software.
• Opening multiple accounts for the purpose of bonus abuse.
• Selling or transferring your account to another person.
• Exploiting any vulnerability or technical flaw in the platform.
• Depositing funds through money laundering or illegal sources.
• Harassing or defrauding other users.
• Operating an account using a false identity or fraudulent information.

Responsible Gaming

Khelaghore believes gaming is for entertainment, not addiction. That's why we actively promote responsible gaming and provide users with a range of protective tools:

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit limit.
• Self-Exclusion: Temporarily disable your account for a set period of time.
• Self-Exclusion: Option to self-exclude for an extended period, ranging from 6 months up to 5 years.
• Reality Check: You'll receive reminders at set intervals showing how long you've been playing.
• Loss Limit: Betting will automatically stop once you've reached a set loss amount.

If you're experiencing a gaming problem, Responsible Gaming Visit the page or contact our support team.

Account Closure & Suspension

Khelaghore may close or temporarily suspend any account for the following reasons:

• Violation of these Terms and Conditions.
• Failure to complete KYC verification or providing false information.
• Suspicious or fraudulent activity.
• Direction from a legal or regulatory authority.
• At the user's own request (responsible gaming).

Users may also request account closure at any time by emailing support@khelaghore.biz.

Privacy & Data Protection

Khelaghore is committed to protecting users' personal information. We never sell your personal data to third parties. For more details, please see our Privacy Policy Read.

• All data is secured with SSL-256 encryption.
• Payment data is stored on PCI-DSS compliant servers.
• Your information is used solely for the purpose of providing our services.
• Information may be shared with authorities when required by law.

Limitation of Liability

Khelaghore shall not be held liable in the following cases:

• If a bet is cancelled due to loss of internet connection or a technical issue.
• Account information compromised due to the user's own negligence.
• In cases of delays caused by third-party services (payment gateways).
• Force majeure events (natural disasters, government directives, etc.).

Khelaghore is committed to maintaining the highest standards of service; however, any claims for compensation arising from a service disruption will be subject to limitation.

Complaints & Dispute Resolution

For any issue or complaint, please contact our 24/7 support team in the first instance. The support team will endeavour to provide a resolution within 24 hours.

• Live Chat: Click the chat button at the bottom right of the site.
• Email: support@khelaghore.biz
• Support hours: 24 hours a day, 7 days a week.

If an issue cannot be resolved through the support team, it will be escalated to senior management. khelaghore is committed to resolving all complaints fairly and impartially.